At Larvincy Luxe, every item is uniquely crafted and printed to suit your preferences, which is why returns are only accepted in the event of a defective item. If you encounter any issues with your order, kindly reach out to us via email at support@larvincyluxe.com or through our contact form within 60 days of receiving your order. Our dedicated customer service team will promptly assist you with either a replacement or a refund, if necessary.
Should we determine that the issue with your order is significant, we may opt to swiftly replace the item or issue a refund. In such instances, you are welcome to retain the product.
Please be aware that refunds are only provided once we have confirmed that the item meets the criteria outlined in our policies. Any associated shipping costs for returning the item(s) will be your responsibility.
We strive for perfection with every order, so we kindly advise reviewing your order details meticulously before finalizing your purchase. Please double-check for accuracy in spellings, names, and options to avoid any potential errors.
To initiate the exchange process, kindly email us at support@larvincyluxe.com or visit our Refund Policy page. Please ensure to include the following details in your email:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Once an order is placed, it enters production within 12 hours. Therefore, we can only accommodate cancellations or modifications to the order within the initial 12-hour window following placement.